What do I have to do to get a DVD replacement over here? Part III.

And, less than a week after I file a complaint with the BBB, their reply:

Dear Trudy,

I sincerely apologize for not replying to you sooner.  Our policy is, once we have received the defective product from you, we will ship out the replacement product.

However, since I have not responded to you with instructions or within the 7 days window, I will gladly ship the replacement discs (Vol. 1-8) to you FedEx, next day, so that you guaranteed the copies early next week.

At your earliest convenience, please send back your copy of the defective Escaflowne (discs only, no packaging), standard mail, to the following address:

Bandai Entertainment
Attn: Customer Service
5551 Katella Ave.
Cypress, CA 90630

Once again, I apologize for any inconveniences this may have caused.

 

Regards,
support@bandai-ent.com

It only took them almost a month to respond to my numerous e-mails and phone calls. It would have been nice if they contacted me with this information, about, oh, say, three weeks ago? How long does it take to copy and paste an address in an e-mail and hit the send button?

Apparently, too long for Bandai Entertainment. I'll ship the DVDs out tomorrow and report back when the replacements finally manage to find their way back here.